Patient Rights and Responsibilities

At Ignite Performance Physical Therapy, we are committed to delivering care that respects the dignity, privacy, and individuality of every patient. We believe in a collaborative partnership — empowering you with the knowledge, tools, and treatment you need to recover, perform, and thrive.

We comply with all federal, state, and local regulations, and we do not discriminate based on race, color, creed, gender, national origin, disability, religion, sexual orientation, veteran status, age, or health condition.

Your Rights as a Patient

As our patient, you have the right to:

1. Be welcomed and treated with courtesy, respect, and confidentiality at all times.

2. Receive care from a licensed physical therapist or under their direct supervision, with full transparency about who is providing your care.

3. Be evaluated and treated without discrimination of any kind.

4. Expect care in a safe, accessible, and compliant facility.

5. Receive clear, timely explanations of your diagnosis, prognosis, treatment plan, and alternatives — including the risks and benefits of each option.

6. Participate actively in your care decisions, including the right to decline or discontinue any part of your plan of care.

7. Have your medical history, treatment records, and personal information protected in compliance with HIPAA and state privacy laws.

8. Review and obtain a copy of our Notice of Privacy Practices.

9. Be informed of your financial responsibilities prior to or at the time of service.

10. Request and receive an itemized statement of services provided.

11. Request access to interpreter services, if needed.

12. Expect transparency regarding any professional or financial relationships that may influence your care.

Your Responsibilities as a Patient

As part of your care partnership, we ask that you:

1. Provide complete and accurate medical, personal, and billing information.

2. Participate in your treatment plan to the best of your ability — including attending scheduled appointments, following prescribed home exercises, and observing safety precautions.

3. Communicate openly with your therapist about your progress, goals, and any barriers (such as health concerns, work, or personal commitments) that may affect your care.

4. Demonstrate respectful and courteous behavior toward staff, other patients, and visitors, including maintaining appropriate personal hygiene and respecting the privacy of others.

5. Notify your therapist or staff promptly if you have a concern, complaint, or suggestion about your care.

At Ignite, we believe great results come from a true partnership between therapist and patient. By honoring both rights and responsibilities, we create an environment where healing, performance, and long-term health can thrive.